Contact Us

We are happy to help with any queries directly relating to the toolkit. You can get in touch using the details below.


Before you contact us, have you tried the Online Help?

Contact details

0300 303 4034
Please provide your ODS code or address when raising queries via email.
Self-Service Portal
Follow instructions on the Helpdesk Portal to register for a self-service account and then log in with your allocated user name and password to raise future support calls. Can currently only be accessed on the HSCN / NWW network.

Our Service Levels

We deal with calls in order of receipt and respond as quickly as we can. Occasionally, during exceptionally busy periods, it can take longer for us to respond. Unless your call is particularly urgent, please wait for 5 days before escalating.