Our site aims to comply with the World Wide Web Consortium's (W3C's) Web Accessibility Guidelines to Level AA and we are committed to further improving accessibility.

Text size and colour

Changing font sizes and font colours

Changing fonts can be useful for you if you have low vision, and need larger fonts or high contrast colours. You can change the font size, style and colour, and choose an alternative colour for links. You can also change background and foreground colours.

Changing fonts in Internet Explorer

Changing fonts in Firefox

Changing fonts in Chrome

Keyboard navigation

Arrow keys can be used to scroll up or down the page. You can use your Tab key to move between links, and press Return or Enter to select one. To go back to the previous page, use the Backspace key.

To navigate between assertions when completing your assessment, please use the following keys to invoke the "Skip To" menu.

PDF accessibility

Useful information about services to make Acrobat documents more accessible is provided on Adobe's website.

Downloading documents

Downloadable documents on this site are provided in a variety of formats. The most common are PDF, Word, Excel and Zip.

Software for document reading

Most computers already have the software to open these document formats. If you do not have Adobe Acrobat Reader (for reading PDFs), it is available from the Adobe website (external). If you do not have Winzip (for opening zip files), you can download a free trial from the Winzip website (external).

Saving documents to your computer

If you have a PC, right-click on the link to the document. If you use an Apple Mac, hold down the mouse button over the link. In both cases, a popup menu will then appear. Scroll down the menu and click on 'Save target as'. You will then be asked to choose a folder on your computer where you can save the document.

Assistive technologies such as screen readers may have their own specific way to save documents, please refer to your preferred software's Help section.

Information in other languages

For information from this website available in other languages contact us at or 0300 303 5678 for more details.